Contact

How can we help?

Questions about your account, a video, billing or the API? Chat with the StoryCut team or send us an email.

Live chat usually replies within a day

Live chat

Ask about your account, a video, a plan or the API, and we’ll answer right in the chat.

  • Write any time, day or night.
  • Not online when we reply? Leave your email in the chat and the answer reaches you by email.

Email

Best for longer questions, screenshots, or anything you’d like in writing.

  • Write from the email you sign in with, so we can find your account.
More ways to reach us

The right place for every question

Business, API and volume

Teams, agencies, API integrations, or more than 25,000 minutes of video a month.

Partners and affiliates

Recommend StoryCut to your audience and earn a commission on the plans you refer.

Feature requests

Suggest a feature, or vote for the ideas you’d like next.

Help Center

Step-by-step guides on getting started, captions, exports and teams.

Before you write

Quick answers

How do I cancel my plan?

In the app, open Settings → Plan & billing and choose Cancel subscription. Your plan stays on until the end of the period you’ve paid for, then your account moves to Free.

Where do I update my card or find my invoices?

Open Settings → Plan & billing. Under Payment and invoices you can update your payment method and download every invoice.

A payment looks wrong. What should I do?

Email [email protected] from the address you sign in with, and include the date and the amount. We’ll look into it.

How do I delete my account?

Open Settings → Profile and choose Delete account. Your videos, clips and exports are deleted for good, and your plan is cancelled.

My video won’t import, or a run failed. What now?

Open it on your dashboard: the card says what went wrong and what to do next. Private, members-only and live videos can’t be imported, so download the file and upload it instead. Still stuck? and paste the link.

What does each plan include?

Every plan, limit and price is on the pricing page. You can start free, and paid plans can be cancelled anytime.

Company

INVIKTA TECHNOLOGY LTDCompany number 15228536

Address

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
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